Paradox apologizes again after more Cities: Skylines 2 issues

April 18, 2024 by No Comments

The rocky road continues for Cities Skylines 2 as developer Colossal Order and publisher Paradox Interactive issued yet another apology to players regarding the state of the game. It comes after the incomplete release of the game’s first DLC, Beach Properties.

in A long statement On Steam and the game’s official forums, the studio acknowledged the “disappointment” players have shown over the state of the base game and its DLC.

“We asked for your patience and support and you showed it. Instead, we let you down,” the statement reads. For all of this, we are truly sorry. “

They announced that they would refund anyone who purchased the Beach Properties DLC separately and make it a free addition to the base game. Paradox says that if you bought the Ultimate Edition of the game, you can’t get a refund. Instead, Paradox will add three creator packs and three radio stations — a $39.99 value — to that version of the game for players.

On top of the changes made with DLC, the studio said that “Colossal Order will focus on additional free patches and game updates in the coming months before spending time on new paid content, resulting in expansion bridges and ports moving to 2025. “

As for the console version of the game, the version’s release date is being pushed back indefinitely with no set date. The team hopes that the upcoming builds will show enough progress and optimization to move forward with a release on console.

You can read the full statement from Colossal Order CEO Marina Hallikainen and Paradox Interactive Deputy CEO Mattias Lilja below.

Full Cities Skylines 2 Announcement

Dear City fans,

We’ve seen and understand the frustration many of you have experienced following the release of Cities: Skylines II and the recently released Beach Properties. We asked for your patience and support and you showed it. Instead, we let you down. We felt we could patch the game’s flaws in an unrealistic timeframe and pushed out the unpublished DLC in its current form. For all this, we are truly sorry. When we’ve made statements like this before, it includes a pledge to keep making improvements, and while we’ve been working on these updates, they haven’t happened at an acceptable pace or volume, and that hurts us. Now many of you have lost faith. We want to do well.

The first thing we are doing is compensating those who bought beach properties. We’ll make the pack a free addition to the game, refund it as much as possible, and provide additional content in the Ultimate Edition. Unfortunately, refunds cannot be offered for Ultimate Edition purchasers. This is due to distribution of Ultimate Edition across digital and physical storefronts, which creates significant complications in implementing partial refunds. We realize this is far from ideal, especially because of the dedication shown by those who have been with us since launch. We are committed to repaying that loyalty and therefore, we will compensate Ultimate Edition holders by adding 3 Creator Packs and 3 Radio Stations, all worth USD 39.99. Regardless of the method of purchase, this solution will hopefully ensure that you receive fair compensation.

Looking ahead, we also want to make immediate and meaningful changes to the way we approach game development and our communication with you. First, this means a full focus on improving the base game and modding tools, and second, we want to better involve you, the community, as we choose our priorities going forward. We’ll be focusing on additional free patches and game updates in the coming months before Colossal Order spends time on new paid content, resulting in expansion bridges and ports moving to 2025. Additionally, the aforementioned Creator Packs are being produced independently and do not take any attention away from the work of improving the game. To make sure we’re focusing on the right things, we’re holding an advisory meeting where a small group of player representatives, along with Colossal Order and Paradox Interactive, will discuss this year’s development plan. People in this group are selected for the size of their following in the community to represent as many people as possible. The teams from Colossal Order and Paradox Interactive give them full transparency and answer any questions and criticisms. Our hope is that our community will work with you to bring this game to a brighter future without repeating the mistakes of the past.

We also want to address the pending console release. As you know, our plan is to release it in the spring of this year. We are hesitant to communicate an actual release window because of the uncertainty we face and may not be able to sustain. We’re working hard to get Cities: Skylines II to the level of optimization needed for a console release, but are now hopeful that April’s upcoming build delivery will demonstrate progress with the release candidate, and then the release build. Aimed for October. But before seeing and evaluating the progress made on these builds, we cannot confirm the release date and even then, there is always some uncertainty. Our ambition is to give you all the experience you deserve at launch, but this will take time. It’s important to note that the team working on the console release works separately from our PC development team, so it develops without dividing our attention or time.

In closing, we want to reiterate our dedication to making Cities: Skylines II the best city builder ever. We appreciate your support and feedback and hope we can earn your trust back. It’s our responsibility to earn it, and we hope these actions are the first step in the right direction.

We are very grateful for your continued passion for our game. Please stay tuned for further updates on the game and refund process, and thank you for being a part of our community.

Marina Hallikainen
CEO, Colossal Order

Matthias Lilja
Deputy CEO, Paradox Interactive

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