Valve updates Steam refund policy to include “advanced access”.

April 24, 2024 by No Comments


Valve Announced updates to its Steam refund policy to fix pre-ordered games and “advanced access”. Going forward, playtime will be considered the threshold for refunds on the gameplay platform during any advanced access period.

Prior to this update, only after any “official release” was the two-hour limit for refunds on the Playtime platform. That is no longer the case.

“Advanced Accessibility is a feature that allows users who purchased the game before the game’s official release to play,” Valve said. “For example, a “deluxe” pre-purchase version may have advanced access.

“Unlike Early Access, Advanced Access isn’t an exclusive model of development for a game, it’s an opportunity to play the game before it’s fully released on Steam.”

Going forward, the two-hour playtime limit will only be tracked during beta testing of games. As long as you get refunds for games with advanced access if you pre-order, Valve says you can do so anytime before the start of the access period, rather than within 14 days of ordering.

“When you pre-purchase the Advanced Access version on Steam, you can request a refund at any time prior to the launch of Advanced Access,” the company said. “The standard 14-day return period also applies and does not begin until the release date.”


What do you think about the changes in the steam return mechanism through the valve? For more Insider Gaming, read about the final update plans for Lords of the Fallen.

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